We have great news for you: The app for Android smartphones is available in the Google Play Store . Download via link below. This means you can conduct video consultations quickly and easily using your smartphone. The app for Apple's iOS will follow shortly.

The online video pain consultation

In the treatment of migraines, headaches and other chronic pain disorders, continuous progress and success monitoring is necessary. Tailored therapy adjustment is a prerequisite to achieve long-term optimization of the treatment result.

As part of integrated care, we offer online video consultations nationwide for those insured by the Techniker Krankenkasse after the inpatient treatment phase. This means that patients do not have to come to the practice for post-hospital follow-up treatment. The video consultation is conducted by experts from the Kiel Pain Clinic. They are familiar with the medical history and previous treatment. Specialized knowledge becomes digitally available nationwide.

Specialized progress and success monitoring can be carried out nationwide without having to travel, invest money or time. The therapy can be continued seamlessly and adapted individually.

The Techniker Krankenkasse has concluded special contracts with the Kiel Pain Clinic as part of integrated care. There are no costs for those insured by the Techniker Krankenkasse for this service.

You can make an appointment for an online video consultation via the practice registration. To do this you will need a PC with an internet browser (Mozilla Firefox or Google Chrome), webcam and microphone (see below).

The technology

All communication is completely encrypted. The service works with most modern web browsers. Due to data protection requirements, this is not yet possible with all browsers. For what reason? The big advantage of our technology is that we use completely encrypted direct connections, without additional software such as Flash or Java. Microsoft has only recently become involved in the standardization process and is currently lagging behind other major browser manufacturers such as Google and Mozilla. Individual medical histories are discussed in the video consultation, so doctors and patients must be sure that no one has access to the confidential conversation. This is realized. The strict test on the basis of the legal requirements in accordance with Annex 31b to the Federal Treaty - Doctors SGB V was carried out using the ips standard, which is recognized nationwide and recommended by the Federal Ministry of Justice and consumer protection associations, among others.

The appointment arrangement

You arrange an appointment for an online consultation with our practice secretariat. An appointment for an online consultation is only possible for patients who have already been treated as an outpatient or inpatient at the Kiel Pain Clinic. For the appointment, you sit at your device, which is equipped with a webcam and microphone. This can be your PC, notebook or tablet. At the start of the appointment, your doctor will send you an individual link and a TAN by email, which are only valid for the duration of the appointment. The link takes you directly to the digital waiting room. When your doctor is ready, you can “enter” the digital consultation room. The conversation will not be recorded, and you are not allowed to record it either.

Note: You do not need any additional software to carry out the online video consultation.
You only need the following things: a) a PC or laptop with an Internet connection
b) a standard webcam
c) a current version of one of the following web browsers:
- google Chrome free download google Chrome
- Mozilla Firefox free download Mozilla Firefox